https://www.chimev5.com/blog daily 0.75 2025-11-26 https://www.chimev5.com/blog/how-to-set-up-rag monthly 0.5 2025-10-20 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f68b4f23-eeff-492a-bb7e-cbc4c687b5c2/Create+storage+account.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4f0dc41a-19e9-44bb-af54-b40a9e2175df/Create+empty+storage+container.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/93abe9f3-36b8-4e76-840a-8205e348b2a5/New+container+created.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6bfc6501-d8cb-4f2e-920a-feda77f76faf/Create+search+service.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4ca3cba1-6741-48bc-bc4e-b47cd8e00a57/Create+Azure+OpenAI.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/a82c3d60-5db3-4bdc-95ca-c0f7a21ce7bd/Create+Azure+OpenAI+Pt2.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1a8f3cb5-cffb-4b77-a0ee-3ab1180824be/Setup+OpenAI+Pt1+-+Go+to+Azure+AI+Portal.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/a653402b-49c8-41f2-ada2-60c6f341d90f/Setup+OpenAI+Pt2+-+Deploy+Base+Model.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8da14760-c77c-4ac8-8a63-fd9b813cd714/Setup+OpenAI+Pt3+-+Select+4o+Model.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4f234342-4497-468a-b8d1-79641f951b65/Setup+OpenAI+Pt4+-+Verify+Token.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/143a8883-f5ef-41ed-b142-bb2c1db0bc5d/screenshot-2025-10-20_13-14-59.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/86391474-99a8-4d26-b4d7-d7ae57c3832b/screenshot-2025-10-20_13-15-31.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/fbbe9c9d-7191-42f5-8e63-375faadf3753/screenshot-2025-10-20_13-16-32.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/57ba11b5-ecc0-407e-8322-abe84600785c/screenshot-2025-10-20_15-00-07.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f8fae789-4637-495c-8afd-1ea983072459/screenshot-2025-10-20_15-01-03.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/5a78b51a-9ec9-4771-b2cb-ad756c82f239/screenshot-2025-10-20_15-01-24.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/ea9caab6-5e8a-4168-9966-03d7c8589481/screenshot-2025-10-20_15-02-12.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/bf43cd66-917f-4941-b8d0-49f3fd1418ce/screenshot-2025-10-20_15-12-16.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/178854c6-acfa-4dad-9c13-f3c85debe35c/screenshot-2025-10-20_15-11-07.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/af35d7bc-aef9-4306-9309-0a0677b0e4b7/screenshot-2025-10-20_15-23-54.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/a6c9e446-0de5-4d8e-b6c5-70c5c8eb7f34/screenshot-2025-10-20_15-16-05.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8c8c03a7-6db0-4160-bca0-b9c149b0d05e/screenshot-2025-10-20_15-24-10.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/7c8543cf-4697-4a5b-ba17-212c0e7a099e/screenshot-2025-10-20_15-21-43.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/adcc0d0c-d281-4fc9-a892-84a900d555b7/screenshot-2025-10-20_15-23-12.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1839545f-2b85-4536-a33d-587b2ef6ca0a/screenshot-2025-10-20_15-22-24.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e786cc3d-9b66-4927-8a2c-9475b8d255b4/screenshot-2025-10-20_15-22-42.png Blog - How to Set Up RAG - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.chimev5.com/blog/enhance-your-service-desk-with-csv-importing-amp-data-lookup monthly 0.5 2025-03-05 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f4afb301-e0d9-4d9b-8fbe-3a08025df3da/Features+Page+-+CSV+%26+Data+Lookup.png Blog - Simplifying Data Management with CSV Import and Lookup - Make it stand out The new Data Lookup CSV2Column page in the Admin menu provides an interface for managing CSV file uploads, deletions, and updates. This is the first step in enabling CSV-based lookups in chat pipelines. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/24b69da7-2faa-4aac-a10e-753d4166323e/Admin+UI+-+Data+Lookup+CSV2Column+Page.png Blog - Simplifying Data Management with CSV Import and Lookup - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/bc4d0755-0c97-4605-ba2a-db9212a1509b/JavaScript+Method+-+datalookupCSV2Column%28%29.png Blog - Simplifying Data Management with CSV Import and Lookup - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/cca94f9b-b709-4e91-9e0c-8a040163065b/Guest+Web+Client+-+JS+Method+datalookupCSV2Column.png Blog - Simplifying Data Management with CSV Import and Lookup - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.chimev5.com/blog/fine-tuning-ai-interactions-the-power-of-the-ai-prompt-test-sandbox monthly 0.5 2025-02-19 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1cd0ebdf-1f23-4f2a-a4f2-0493217effa6/AI+Prompt+Test+Sandbox+-+System+Prompt.png Blog - Fine-Tuning AI Interactions: The Power of the AI Prompt Test Sandbox - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2a298e6f-f10d-4d52-a256-534ed30f34d1/AI+Prompt+Test+Sandbox+-+Advanced+Parameters.png Blog - Fine-Tuning AI Interactions: The Power of the AI Prompt Test Sandbox - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2298e7ee-17fc-40d8-89a4-7f34095772c7/AI+Prompt+Test+Sandbox+-+FAQ+Search.png Blog - Fine-Tuning AI Interactions: The Power of the AI Prompt Test Sandbox - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/ef54e66c-e0f3-4763-bda9-edf6eaf2d7d3/AI+Prompt+Test+Page+-+FAQ+Source+Context.png Blog - Fine-Tuning AI Interactions: The Power of the AI Prompt Test Sandbox - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.chimev5.com/blog/cuykakxrtjirx2cu37jbt1cbwzok1t monthly 0.5 2025-02-04 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8355af79-bc1b-4fe0-a187-0365be9210f9/Script+Choice+-+GPT+Prompt.png Blog - From Chatbots to Ticketing: Expand Your Capabilities With JavaScript Integration - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.chimev5.com/blog/how-to-create-an-html-email-feedback monthly 0.5 2025-01-15 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/11e9c036-554e-471f-9c65-95d86354da94/HTML+feedback+email.png Blog - How to Create an HTML Email Feedback - Make it stand out Screenshot: HTML feedback email in Outlook https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6ef01a76-5557-49c7-946c-1e35689eab55/Add+email+action+to+chat+workflow.png Blog - How to Create an HTML Email Feedback - Make it stand out Screenshot: Adding email action to the support chat workflow https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4e40c478-b70a-478d-9939-7a0ebc19458b/Add+email+template+to+chat+workflow+settings.png Blog - How to Create an HTML Email Feedback - Make it stand out Screenshot: Chat workflow email settings https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3e2e6a02-07e5-45d9-b656-7b81300462fb/Feedback+redirect+web+page.png Blog - How to Create an HTML Email Feedback - Make it stand out Screenshot: Web page to submit the feedback https://www.chimev5.com/blog/escalate-your-support-from-chat-to-teams-meeting monthly 0.5 2025-01-03 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2b78cef7-1cc3-432e-9eee-453e7ace160f/Helpdesk+user+flow+with+Teams+Meeting.png Blog - Escalate your support from chat to Teams Meeting - Make it stand out Chat support escalation flow from self-service to Teams meeting with a live agent https://www.chimev5.com/blog/building-a-self-learning-ai-help-desk-with-rag-amp-chatgpt monthly 0.5 2025-01-03 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/30b2842f-0abc-404a-997f-2014d00c55b3/Visual+on+improving+RAG.png Blog - Building a Self-Learning AI Help Desk with RAG & ChatGPT - Make it stand out Visual on improving RAG for internal helpdesk https://www.chimev5.com/blog/using-chatgpt-and-teams-for-internal-helpdesk-and-knowledge-base monthly 0.5 2025-01-03 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/07aa2f56-b9e9-4ddf-8f61-c703f054c6ed/View+KB+articles+within+MS+Teams.jpeg Blog - Using ChatGPT and Teams for Internal Helpdesk and knowledge base - Make it stand out View KB article within Teams https://www.chimev5.com/blog/how-to-upload-documents-or-files-pdf-docx-for-chatgpt-ai-indexing monthly 0.5 2024-11-11 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/9ac62edb-91d8-487d-8f8f-f279a064d7bc/file+reference.png Blog - How to upload documents or files for ChatGPT AI indexing - Make it stand out AI file reference example https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1a5a19fc-4527-4a62-9584-5a2a061dc24e/CleanShot+2024-11-06+at+18.02.10%402x.png Blog - How to upload documents or files for ChatGPT AI indexing - Make it stand out Manager dashboard https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/b5bec17c-14ee-436a-95f3-825b07883987/CleanShot+2024-11-06+at+18.03.33%402x.png Blog - How to upload documents or files for ChatGPT AI indexing - Make it stand out New FAQ File Item button https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/9e83450c-f3b0-4706-a269-74930b860345/CleanShot+2024-11-06+at+18.04.52%402x.png Blog - How to upload documents or files for ChatGPT AI indexing - Make it stand out New FAQ File form https://www.chimev5.com/blog/enhance-your-service-desk-with-agent-escalation monthly 0.5 2025-05-09 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8653a256-4c23-4bd8-bf3f-569857bab333/Connect+To+Agent+With+Escalation+-+Agent+%26+Guest+Experience.gif Blog - Escalate AI Chats With Multi-Level Support - Transfer chats to other pipeline stages/agent lists with the agent escalation feature This feature is helpful for service desks with multi-level or departmental support groups. You can to specific groups of agents based on the user queries such as HR or App support https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2e32f35c-16eb-4547-a497-827b521aab3d/Mermaid+Diagram+-+Connect+To+Agent+With+Escalation.png Blog - Escalate AI Chats With Multi-Level Support - Escalation allows for incoming users to be routed to the best agents for their support needs Through the use of this feature the amount of wait time for incoming users where agents need to gather information and troubleshoot is cut down by routing to an agent list under the category for their support query https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d7900bb7-26ab-4dbd-a3ce-4dcd2c809a8b/Features+-+Connect+To+Agent+With+Escalation.png Blog - Escalate AI Chats With Multi-Level Support - Ensure the feature is enabled: ChimeV5.Pipeline.ConnectToAgentWithEscalation When the feature is enabled it adds in a pipeline stage, flow stage, associated metadata, and reports using associated metadata. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1719931667715-H7FYAOG5ERQ7RT1OB5LI/Connect+To+Agent+With+Escalation+-+Pipeline+Configuration+1.png Blog - Escalate AI Chats With Multi-Level Support - Connect To Agent With Escalation - Pipeline Configuration 1.png https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1719931672156-MFA2OXZ6NPZCX6CZ1ASD/Connect+To+Agent+With+Escalation+-+Pipeline+Configuration+2.png Blog - Escalate AI Chats With Multi-Level Support - Connect To Agent With Escalation - Pipeline Configuration 2.png https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6aca45d9-f833-4c7e-ba85-3a4ace120a6d/Connect+To+Agent+With+Escalation+-+Agent+Webclient.png Blog - Escalate AI Chats With Multi-Level Support - Agents can escalate a chat by selected the escalate button or typing /escalate Agents are then prompted with escalation options and upon selection are disconnected from the chat. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/0e92651e-165e-4fc7-a4a0-a468603f4a2e/Connect+To+Agent+With+Escalation+-+Guest+Webclient.png Blog - Escalate AI Chats With Multi-Level Support - Incoming users after being escalated are notified in chat When the incoming user begins routing to a new agent list after escalation they will see the guest initial waiting message https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1719932158407-XTT1HP6X2ZXV1Z4CWR7G/Avantor+Connect+To+Agent+-+Escalation+Metadata.png Blog - Escalate AI Chats With Multi-Level Support - Avantor Connect To Agent - Escalation Metadata.png https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1719932167739-JMDTMANPD31ZG20377WH/Connect+To+Agent+With+Escalation+-+Flow.png Blog - Escalate AI Chats With Multi-Level Support - Connect To Agent With Escalation - Flow.png https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1719932279921-MD8E65XRMICSYAVO6ES8/Report+-+Level+1+Escalated+Chats.png Blog - Escalate AI Chats With Multi-Level Support - Report - Level 1 Escalated Chats.png https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1719932279968-V5YJH2NGJPE1QS1VHKLF/Report+-+Level+1+Chats+Handled+vs+Escalated+Over+Time.png Blog - Escalate AI Chats With Multi-Level Support - Report - Level 1 Chats Handled vs Escalated Over Time.png https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1719932280708-S3QIORYGJ0KJLY9L5E3D/Report+-+Level+1+Chats+Handled+vs+Escalated+by+Agent.png Blog - Escalate AI Chats With Multi-Level Support - Report - Level 1 Chats Handled vs Escalated by Agent.png https://www.chimev5.com/blog/how-to-update-branding-images-for-your-chime-deployment monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/db84640a-64d5-4256-9408-4faa2b4e1129/Locate-Media-Library.png Blog - How to Update Branding Images for your Chime Deployment https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/b6af5d90-ef90-4028-b19a-e3f4e6fc0a51/Media-Library-Important-Branding-Images.png Blog - How to Update Branding Images for your Chime Deployment https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4ac171fc-c18d-4adb-9388-075f8414f3ff/favicon-tenant-logo-Images.png Blog - How to Update Branding Images for your Chime Deployment https://www.chimev5.com/blog/how-to-update-or-remove-the-install-welcome-message-for-the-chime-v5-teams-app monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/717e5c15-118b-498f-9fca-9f17ff352126/AdminTenantSettings.png Blog - How to Update the Install Welcome Message for the Teams App - Configure your tenant settings to set your chat application settings - you must be a Chime administrator to configure this setting Configure your chat application setting https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/996cb2ab-7b78-451d-b2e3-288e83d5f54a/GuestInstallWelcomeMessage.png Blog - How to Update the Install Welcome Message for the Teams App - Set the initial welcome message that Microsoft Teams will send to the employee when the app is added These welcome messages are configured as adaptive cards - they can be updated using our adaptive card editor https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/c4a35590-0084-4a86-9ced-5275feda881c/GuestInstallWelcomeMessageEditor.png Blog - How to Update the Install Welcome Message for the Teams App - Launch the adaptive card editor - to configure the MS Teams first use message The first use message is sent when the MS Teams app is pushed across your organization - during onboarding and deployment https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/05f0e6a1-4d49-4fd1-9563-4276cd0c8d91/GuestInstallWelcomeMessageEditorUI.png Blog - How to Update the Install Welcome Message for the Teams App - Adaptive cards are easy to use, powerful, and great for our chat sessions Our chat workflows use Microsoft Adaptive Cards to collect information during the chat, send chat responses, and prompt for chat UI. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/b18b0ce1-22e6-435b-a138-3af112694932/GuestInstallWelcomeMessageTeams.png Blog - How to Update the Install Welcome Message for the Teams App - Adaptive cards look great in Microsoft Teams and are used throughout our chat application Here an adaptive card is delivering a simple welcome message as an employee starts a chat session to get some help. https://www.chimev5.com/blog/teams-admin-how-to-approve-the-chime-v5-app-and-allow-it-to-be-installed-by-users-in-your-organization monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/66aafc63-f1ec-4b29-a497-8adf732b2c75/teams-admin-select-org-wide-settings.png Blog - How to approve the Chime V5 Chat app - The MS Teams Admin will need to change the or-wide app settings using Manage Apps This step requires the MS Teams Admin with rights to set org-wide settings https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6e10b4c3-7e38-4827-b0b6-65aae3b25032/teams-admin-manage-apps-org-wide-settings-3rd-party.png Blog - How to approve the Chime V5 Chat app - Enable third-party apps in the organization-wide settings Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/46aa7246-bed3-4a2b-9edc-c5096c2bcb31/teams-admin-permission-policy.png Blog - How to approve the Chime V5 Chat app - Clear example of the MS Teams Admin setting Permission Policies and setting Global (org-wide default) After the MS Teams Permission Policies are updated, the chat service desk app can be installed across the organization https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/74469a1d-8701-4885-99eb-116bfed5ef2a/teams-admin-permission-policy-settings-picker.png Blog - How to approve the Chime V5 Chat app - Select the Third-party apps dropdown option and make sure to set it to Allow specific apps and block all others If it has previously been set to the Allow all apps option, leave it set to that and you do not need to progress into the guide any more, you are done https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6d50811b-4ada-4528-be89-e7981cf7e127/teams-admin-permission-policy-settings-allow-app.png Blog - How to approve the Chime V5 Chat app - Teams admin allow apps to get installed across the organization Have the Teams admin specify the app to allow is across the organization - to deploy chat FAQ and AI Powered Chat App for everyone in company https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8395013a-e03e-4f2c-9fc1-03fb96610829/teams-admin-permission-policy-settings-chimeV5.png Blog - How to approve the Chime V5 Chat app - Enable Chime V5 for Org Wide Deployment Centrally deploy enterprise chatbot for chat FAQ and Chat service desk https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/a052169b-9d1b-4e2a-b3dc-04a2b30f1052/teams-admin-permission-policy-settings.png Blog - How to approve the Chime V5 Chat app - Push chatbot Chime V5 to everyone in organization using Microsoft Teams Final step to make chat application available to everyone using Microsoft Teams https://www.chimev5.com/blog/a-guide-to-setting-up-automated-adaptive-card-notifications-for-resolved-sessions-in-chime monthly 0.5 2024-10-31 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/0cbd2b92-ba43-471b-975a-85db691ee2ac/Workflow+-+Create+Workflow+Button.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Create a background workflow task to monitor the data in all active chat sessions When the agent marks the chat session as resolved, the workflow engine will send the employee an adaptive card with the updated status https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/050d9c57-ac61-4f85-a4e6-187e38967378/Workflow+-+Name+Workflow+%26+Save.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Our chat platform uses the Orchard workflow engine Any chat session can raise a workflow task - and workflow tasks can run in the background and monitor all active chat sessions https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3a01ea8f-c5b6-48c6-8c76-342936862b72/Workflow+-+Add+Event.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Monitor workflow events to trap the event when a chat session has the underlying chat data changes state Workflow events, combined with adaptive cards, are a group combination for chatbot FAQs and chat Q&A https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/5377efec-6cce-47fb-94ed-16a2c936abd7/Workflow+-+Select+Session+Metadata+Updated+Event.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Monitor with chat session metadata changes - and then send an adaptive card The Orchard workflow engine is powerful and our chat platform connects to the Orchard workflow engine https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/259f5f2d-6d77-416c-b60d-75be044c3537/Workflow+-+Name+Event+and+Define+Metadata.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Just filter on the event where the chat session is marked as resolved. Our chat platform raises a lot of internal events - in this case, just filter the metadata where the chat status is marked as resolved https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e3870fe9-cb0c-4248-8d2c-e063bd5dead0/Workflow+-+Add+Task.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Add workflow task to monitor active chatbot sessions Chime V5 has a workflow engine that monitors all active chatbot, and chatFAQ, sessions - and can trigger events and tasks - https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f2655852-ab7b-4bba-8319-44d05e44ea54/Workflow+-+Select+If_Else+Task.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Our chat workflow engine includes conditional logic and JS Conditional tasks may be created based on chatbot events and conditions with active chats in Chime and our employee assistance platform https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/133fb502-8f0e-4931-a44c-719c18d39963/Workflow+-+Name+Task+and+Input+Condition+Expression.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Add conditional workflow to any chat session Here, active chat sessions are monitored and custom workflow events and tasks can notify employees of updates to the chat https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d1adbcfc-917a-4701-b593-a4b61e9bfbfb/Workflow+-+Add+Task+2.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Easy send a Microsoft adaptive card using chat Use chat to send an adaptive card https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/12e46266-1c09-49b9-a6fe-3a8c8be023bd/Workflow+-+Select+Adaptive+Card+Task.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Use chat within Microsoft Teams to send an adaptive card Our chat platform includes an adaptive card library as well as a workflow engine that can easily respond to chat events with a custom adaptive card https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/742cb951-9687-4dbf-924e-d0219d2750ea/Workflow+-+Adaptive+Card+Editor+UI.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Use workflow within Microsoft Teams to send an adaptive card Use the Microsoft Adaptive Card designer to create custom adaptive cards delivered via chat to Microsoft Teams or a web chat channel https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8bbb5894-8260-4023-b7e3-dc97a7619084/Workflow+-+Connect+Event+and+Task+Modules.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Build custom workflow for chat sessions - respond to custom chat based events Build custom workflow for chat sessions - respond to custom chat based events https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d76f6717-c7fc-4ba4-b229-85829861dabc/Workflow+-+Startup+Event+and+Task+Modules.png Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Enable the stages and save to make your chat workflow active Build custom workflow for chat sessions - respond to custom chat based events and manage chat workflows using the built in workflow engine https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/9dcaffca-b14f-423b-bb9b-754e8155fe08/Workflow_Resolve_Session.gif Blog - Set Up Adaptive Card Notifications Via Help Desk Workflows - Example of a chat FAQ app replying and routing to an agent Enable your service desk agent to accept chats from employees and quickly solve employee problems using chat https://www.chimev5.com/blog/guide-for-creating-links-in-faq-articles-and-tips-to-make-sure-they-open-in-teams-correctly monthly 0.5 2024-10-31 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d935ec00-4216-4c08-bcb2-9dd454d5333e/Create+FAQ+Link.png Blog - How to Make a Chatbot for FAQ Articles and Make Sure They Open in Teams Correctly - Use FAQ system to create text that will be used in the FAQ chatbot You can add any text that you’d like to the FAQ and also reference additional FAQs, SharePoint articles, or other content https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d7d847cb-bbf6-4cc1-a154-99bd352561e7/FAQ+Link+Example.png Blog - How to Make a Chatbot for FAQ Articles and Make Sure They Open in Teams Correctly - For example, reference a SharePoint or external link from the FAQ chatbot These FAQs will show during the chat session and will be displayed within Microsoft Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/c5203a93-9e4a-4b54-a752-0af14ea022be/Teams-task-view-link-not-working.gif Blog - How to Make a Chatbot for FAQ Articles and Make Sure They Open in Teams Correctly - Display a FAQ chatbot from within Microsoft Teams You build the FAQs and let our chatbot display the FAQS when employees search for help - display the FAQs within Microsoft Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/7d7a6e72-944b-4574-94c6-60e5ff703c0a/FAQ-link-with-attribute.png Blog - How to Make a Chatbot for FAQ Articles and Make Sure They Open in Teams Correctly - Edit the FAQ ChatBot using markdown or html - our chatbot does the work Build the FAQs and our chat pipeline will convert these into a great ChatBot system for FAQs - all within Microsoft Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e639738c-e7ff-4403-8cc9-27ad7f2bacd8/task-view-link-working.gif Blog - How to Make a Chatbot for FAQ Articles and Make Sure They Open in Teams Correctly - Another example of how to Create Q&A chatbot for Teams How to build a Q&A ChatBot for FAQS - no programming, using our FAQs, and display it all within Microsoft Teams https://www.chimev5.com/blog/how-to-have-a-teams-admin-push-the-chime-v5-app-to-pilot-groups-or-org-wide monthly 0.5 2024-10-31 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2453153e-c128-43ce-8e2f-c6b55af918ac/teams-admin-permission-policy-settings.png Blog - How to push the Teams application org-wide - Microsoft Teams admin center - Permission policies First, go to the Teams admin center to find the app you’d like to deploy https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/ae11e9ce-53d9-43cb-baef-f850ea265db2/setup-policies.png Blog - How to push the Teams application org-wide - Teams Admin Center Setup policies navigation Select the Global (Org-wide default) policy https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/eab88b41-a3ab-41a5-8339-784f1cbe6d53/organization-wide-installed-app.png Blog - How to push the Teams application org-wide - Org-wide installed app You may pin the org-wide installed app into the left side navigation of Microsoft Teams https://www.chimev5.com/blog/graph-api-permission-needed-to-enable-azure-adentra-login-for-the-chime-v5-web-application monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/0b5a6582-a594-412f-af23-6f0ce6fce5d8/email.png Blog - Enable Azure login for the web app with Graph API permissions - The email permission allows the service desk app to read your users’ primary email address Microsoft Documentation >> https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/c57d4c3e-8da5-40bb-8937-bd6ce6d744b1/openid.png Blog - Enable Azure login for the web app with Graph API permissions - The openid permission allows users to sign in to the service desk app with their work accounts It also allows the app to see basic user profile information. Microsoft Documentation >> https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/762f81c0-03b1-429d-a428-25ead4659fdd/profile.png Blog - Enable Azure login for the web app with Graph API permissions - The profile permission allows the service desk app to see your users' basic profile The profile includes name, picture, user name, and email address. Microsoft Documentation >> https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e59a71a4-2a9d-4cbc-89af-8ff9e77264f0/User.Read.png Blog - Enable Azure login for the web app with Graph API permissions - The User.Read permission allows users to sign-in to the service desk app, and allows the app to read the profile of signed-in users It also allows the app to read basic company information of signed-in users. Microsoft Documentation >> https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3f53bc5f-4be2-45f2-b28d-52c6428e51c4/Chime+V5+App+Registration+Authorization+Page+%28OAuth+Office+365%29.png Blog - Enable Azure login for the web app with Graph API permissions - Accept the permissions request to link your AD/Entra login for your service desk In this permissions request it will detail the permissions we are using and allow you to consent on behalf or your organization. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2f984562-e65e-4b5e-a652-8b54634a8ae9/login.png Blog - Enable Azure login for the web app with Graph API permissions - Select the log in button on your service desk home screen You will be prompted with the Microsoft O365 login to authenticate into your service desk https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/252f11dc-3139-49a1-9a63-98ce7d02d066/ms-auth.png Blog - Enable Azure login for the web app with Graph API permissions - Log into your help desk tenant using Microsoft O365 authentication Using O365 authentication allows for a much more secure service desk ensuring data privacy https://www.chimev5.com/blog/set-up-chat-routing-notifications-for-your-agents-using-a-teams-channel monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4efed02c-d35a-438c-b1ac-fb1c53cc0371/Select+More+Options+%26+Connectors+-+Teams+Channel.png Blog - Set Up Service Desk Chat With Chat Routing Notifications For Agents - Configure teams channel notifications - navigate to Teams channel connectors From the dropdown menu, select Connectors https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1a274e9c-5c6d-41e2-bf2d-871e34d8642e/Add+Incoming+Webhook+1.png Blog - Set Up Service Desk Chat With Chat Routing Notifications For Agents - Add Incoming Webhook from the list of connectors Click on the Add button next to the Incoming Webhook option. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8f3362eb-9faa-4d4b-9624-df58b94abc98/Add+Incoming+Webhook+2.png Blog - Set Up Service Desk Chat With Chat Routing Notifications For Agents - Confirm adding Incoming Webhook to your Teams channel On the Incoming Webhook page, click Add again to configure the webhook. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/ea5528cd-930a-42ba-82bd-e2cebcbe5990/Configure+Incoming+Webhook+1.png Blog - Set Up Service Desk Chat With Chat Routing Notifications For Agents - Configure Incoming Webhook from the list of connectors Click on the Configure button next to the Incoming Webhook option. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8dd2212b-c24a-4dcf-ab25-1029c50fcb90/Configure+Incoming+Webhook+2.png Blog - Set Up Service Desk Chat With Chat Routing Notifications For Agents - Create web hook for chatbot - name and create your Incoming Webhook URL Click on the Create button to generate the Webhook URL. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8620c0be-72dd-43fa-9b0e-94705d22e786/Configure+Incoming+Webhook+3.png Blog - Set Up Service Desk Chat With Chat Routing Notifications For Agents - Copy the newly generated Webhook URL - to notify using Microsoft Teams Once the URL is generated, click on the Copy button or manually highlight and copy the link. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/ed0bb4e7-d322-40e3-a51a-68a66f92a3ba/Configure+Incoming+Webhook+-+V5.png Blog - Set Up Service Desk Chat With Chat Routing Notifications For Agents - Paste the Incoming Webhook URL into the ‘Connect to Agent’ chat flow stage In the Webhook URL field, paste the previously copied URL from Teams. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e96c4bbe-a6b4-4ca4-abc0-3c93779a16e9/Webhook+Notification+-+Teams+Channel.png Blog - Set Up Service Desk Chat With Chat Routing Notifications For Agents - agents can accept chats using Microsoft Teams - View the Webhook Teams notifications for agents Setup chatbot to to send a broadcast notification to the connected Teams channel https://www.chimev5.com/blog/setting-up-real-time-agent-notifications-with-teams-integration monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/7cdeefc3-59d4-49b9-9a85-6d65f98edbd2/Teams+Agent+Notification+-+Feature+Listing.png Blog - Setting Up Real-time Agent Notifications with Teams - Features Page Find ChimeV5.Teams.AgentNotifications feature from the admin dashboard https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6890628f-849c-4e29-b73b-53552ed93f59/Teams+Agent+Direct+Notification+-+Chime+V5.png Blog - Setting Up Real-time Agent Notifications with Teams - Microsoft Teams Notification Cards Receive incoming support chat notifications within Microsoft Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4e247cdc-8789-47d4-b05f-882aa113eaea/Admin+Agent+Profile+-+No+Agent+Address+Recorded-1.png Blog - Setting Up Real-time Agent Notifications with Teams - configure notifications using Microsoft teams - Edit User Page Enable or disable the incoming ms teams chat notifications within your user settings https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d3a56ec6-927c-4a05-9968-e67c02b4219c/Admin+Agent+Profile+-+Teams+Notification+Settings-1.png Blog - Setting Up Real-time Agent Notifications with Teams - Edit User See the Teams Address from your Teams Notifications Tab in User Settings https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/629a9d2e-5a72-427d-aedf-b29507b8703e/Manager+Agent+Profile+-+Teams+Integration.png Blog - Setting Up Real-time Agent Notifications with Teams - Edit User in Manager Dashboard Teams notification settings is also available from the manager dashboard “Manage People“ page https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/21162915-bd4c-4934-bc01-7dbbd179001d/Agent+Profile+-+Teams+Integration.png Blog - Setting Up Real-time Agent Notifications with Teams - Agent Settings Teams notifications or Teams integration also available from the Agent Settings https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/c04f4d4d-db15-43ad-8ca5-0d18451269c9/Tenant+Settings+-+Teams+Integration.png Blog - Setting Up Real-time Agent Notifications with Teams - Tenant Settings - Teams Integration Administrator can enable/disable Teams Agent Notifications from Tenant Settings and update the card sent to agents https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8a83023e-4e8c-40df-80fc-445163f3cfbc/Teams+Direct+Agent+Notification.gif Blog - Setting Up Real-time Agent Notifications with Teams - Agent Notification demo within Microsoft Teams See how agent can receive and accept incoming support chat from Microsoft Teams https://www.chimev5.com/blog/how-to-authorize-chime-v5-teams-app-in-microsoft-teams-admin-center monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/a048abd7-dab6-4935-8e1c-7fb39e4dafe5/2024-04-23+14_41_09-Dashboard+-+Microsoft+Teams+admin+center.png Blog - Make Your Teams App Available to Everyone in Organization - How to update the MS Teams App Permissions and Policies Microsoft Teams Admin Center Dashbaord https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/abde413e-e38b-45ab-a3aa-02a0dc90c991/2024-04-23+18_20_18-App+setup+policies+-+Microsoft+Teams+admin+center.png Blog - Make Your Teams App Available to Everyone in Organization - Use the MS Teams Setup Policies to make the teams app available to everyone in the organization Microsoft Teams Admin Center Setup Policies Navigation https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/248324ba-6e9f-4aa4-8d08-090aa4af2656/Global+setup+policies.png Blog - Make Your Teams App Available to Everyone in Organization - How to make teams app available to everyone Specific MS Teams Org Wide Policies to make the app available to everyone https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/cca68a73-482c-4922-9dc8-5488073f27d0/Global+policies%2C+add+apps.png Blog - Make Your Teams App Available to Everyone in Organization - How to make teams app available to everyone Add apps button in Teams Global policies https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/633f1f24-cde8-4b9b-bdae-e054a3af06e1/Search+and+add+Chime+V5+app.png Blog - Make Your Teams App Available to Everyone in Organization - Add an app to Microsoft Teams Search “Chime V5” then click “Add“ https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e2f5feac-fee0-4ffd-a584-cd88a30e44b9/Confirm+Teams+app+has+been+added.png Blog - Make Your Teams App Available to Everyone in Organization - How to make teams app available to everyone in organization Add chatbot to your organization - for either service desk, HR, or any department https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f12c0b19-bb97-4a8b-b829-e5ed5ec6aac2/Save+changes.png Blog - Make Your Teams App Available to Everyone in Organization - Steps on deploying teams app to everyone in organization How to distribute Microsoft Teams app to every user in organization https://www.chimev5.com/blog/6-steps-to-customize-teams-app-in-teams-admin monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/a048abd7-dab6-4935-8e1c-7fb39e4dafe5/2024-04-23+14_41_09-Dashboard+-+Microsoft+Teams+admin+center.png Blog - 6 Steps to Apply Branding To Your Teams App - Navigate to your Microsoft Teams admin center where you can find you help desk app Microsoft Teams Admin Center https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/7a2a793d-2783-4a44-9bce-22126e288fb2/2024-04-23+14_41_57-Manage+apps+-+Microsoft+Teams+admin+center.png Blog - 6 Steps to Apply Branding To Your Teams App - Within Teams admin center navigate to Manage apps to view your service desk app Teams Admin Manage Apps navigation menu https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2f6d01ac-3c15-4349-97d1-6a8d6321631e/click+on+teams+app.png Blog - 6 Steps to Apply Branding To Your Teams App - In the Manage apps page search for your service desk app you want to customize Select Teams app to customize https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/014ea8a1-b488-44a5-ba9d-6a8659272e47/click+the+customize+pencil+icon.png Blog - 6 Steps to Apply Branding To Your Teams App - Select your service desk app and select the customize button Teams app customization icon https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/522ba8da-1ed0-41b1-9a6c-6d06f9cc9e46/edit+app+settings+customization.png Blog - 6 Steps to Apply Branding To Your Teams App - Within the customization menu you can edit the details of your service desk app Edit Teams app customization https://www.chimev5.com/blog/how-to-create-a-markdown-link-on-an-faq-that-opens-on-a-new-tab monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e8005462-cb1e-467f-871d-171f7bd90c54/CleanShot+2024-04-17+at+11.23.41.png Blog - How to Create a Markdown Link on an FAQ - Markdown Editor Use the Markdown Editor to style your article content https://www.chimev5.com/blog/streamline-customer-support-optimizing-agent-ai-assist-for-success monthly 0.5 2024-11-11 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/73618329-8f9d-47b9-956f-119b3eedb72a/Agent+AI+Assist+Configuration+1.png Blog - Optimize Service Desk Agents With AI Assist - Configure Agent AI Chat Assist for you tenant You can enable ‘Use Cognitive Search’ to allow for indexed knowledge base content to be searched and referenced https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/9020b3f6-ee19-4275-9842-d7c09acdd48c/Agent+AI+Assist+Configuration+2.png Blog - Optimize Service Desk Agents With AI Assist - Configure Cognitive Search settings to utilize knowledge base content in AI responses Within the Cognitive Search settings you can change how knowledge base content is searched and displayed https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2a5bce78-7403-445f-8553-65efc1c32dbb/Agent+AI+Assist+-+Live+Chat+Agent.png Blog - Optimize Service Desk Agents With AI Assist - Send AI generated replies as an Agent and reference knowledge base content Agents are able to edit the generated reply before sending https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3833baf5-f99e-4352-9b4d-e4451fe8c79b/Agent+AI+Assist+-+Live+Chat+Guest.png Blog - Optimize Service Desk Agents With AI Assist - Receive AI generated replies as an incoming service desk support user In the web client reference links when selected are opened in a new browser window https://www.chimev5.com/blog/maximizing-sharepoint-site-importer-efficiency-for-chime-v5-faqs monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/49571f89-4c94-4119-9899-ed58ad607568/SharePoint+Importer+-+Azure+AD+App+Registration+Settings.png Blog - Import SharePoint Site Content - Tell the chatbot platform information on the SharePoint site - and how to access the site content These settings may require some SharePoint or Office 365 graph API permissions https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f869b6d8-36ed-450f-8dfe-7e9f3d3531c2/SharePoint+Importer+-+Pick+SharePoint+Sites.png Blog - Import SharePoint Site Content - Select a SharePoint site to import - this content will be mapped into FAQS and used as part of the chat service. After you select your SharePoint site, you can import the SharePoint content and create FAQs that will be used in chat https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/c270ba03-2547-4357-b598-93f6cb08a2c2/SharePoint+Importer+-+Pick+Document+Library.png Blog - Import SharePoint Site Content - Select the SharePoint document libraries to be used as the chat FAQs SharePoint can be used to provide a FAQ chat system to help employees solve problems https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/9fd1ffe3-8c6b-47a3-afa7-2647b1d349db/Sharepoint+Importer+-+Import+SharePoint+Pages.png Blog - Import SharePoint Site Content - Import SharePoint Pages View list of SharePoint pages you need to import https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/ce3126ac-bece-4e4e-a394-41cd0c8d1162/SharePoint+Importer+-+Update+FAQ+To+Latest+Version.png Blog - Import SharePoint Site Content - View SharePoint Pages View when new version are available and when a SharePoint page needs to sync https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/54bb0477-169a-4755-a50c-0b3e900fc86a/SharePoint+Importer+-+Update+FAQ+To+Latest+Version+2.png Blog - Import SharePoint Site Content - SharePoint Page Metadata See the SharePoint metadata, for example, when it was modified, version and type of page/content https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/7bf79338-2046-4cc3-a5ef-ab2e71fac4ec/SharePoint+Import+-+Manager+FAQs+Page.png Blog - Import SharePoint Site Content - The SharePoint content will now be imported into the chat FAQ system and available as part of FAQ chat or ChatGPT service The content imported from SharePoint is now available for chat, either as a simple FAQ chat service or via ChatGPT https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1f185cc8-f37c-4673-a176-a215d8328f7e/Teams+Chat+-+SharePoint+Doc+-+Last+Slide.jpg Blog - Import SharePoint Site Content - Example of a Microsoft Teams chat using content from Microsoft SharePoint In this example, the chat is a conversational ChatGPT style with links to useful articles https://www.chimev5.com/blog/configure-azure-graph-api-for-chime-v5-sharepoint-import-integration monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6fe94c52-9114-44f6-90ad-7865f5e83752/API+Permissions.png Blog - Configure Azure Graph API for Chime V5 - In Azure look the API permissions area In the Azure portal, look at the app registration and API permissions https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/717b26de-52e9-49b2-aa66-bfcf60a2a9ce/AddPermission.png Blog - Configure Azure Graph API for Chime V5 - Add permission to help configure the graph API In the Azure portal adjust the graph api permissions https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/8079c634-8f04-4ba1-ae1f-7a75db7f58cf/MSGraph.png Blog - Configure Azure Graph API for Chime V5 - Commonly used Microsoft Graph APIs Common Microsoft APIs https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/386107d1-91ca-4dc2-947a-c15300d787e5/RequestPermission.png Blog - Configure Azure Graph API for Chime V5 - Enable Sites.Read.All to provide graph API permission so that our application can import SharePoint content for chat FAQs All graph sites.read.all to enable our FAQs to import content https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/230c8d21-ff4c-4536-b69b-c8b0c4b485ed/GrantPermission.png Blog - Configure Azure Graph API for Chime V5 - Grant admin consent will also be necessary Grant admin consent will also be necessary https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/cbeea20d-1e95-4988-b5a8-b17d91a32c18/ClientSecret.jpg Blog - Configure Azure Graph API for Chime V5 - Create chat FAQ using SharePoint content Create a client secret using the certificates and secrets https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/58c399e9-065e-4d23-86f5-87dba23e0b5f/Secret.jpg Blog - Configure Azure Graph API for Chime V5 - Using SharePoint content as part of ChatBot or Chat FAQ system requires some graph API permissions Create a client secret using the certificates and secrets https://www.chimev5.com/blog/february-2024-updates- monthly 0.5 2024-11-06 https://www.chimev5.com/blog/integrating-microsoft-teams-bot-framework-into-your-webpage monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2c344145-dd13-4f49-a631-4d3c7520b68d/HTML+Button.png Blog - Integrating Microsoft Teams Chat into Your Webpage - Chat FAQ chatbot to your web page Launch a MS Teams link from your web page or start a chat using the web client - using Azure Bot Framework https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f1ee5553-41a8-476b-9a39-a3582d9fe86f/Microsoft+Teams+-+Instant+Web+Chat.png Blog - Integrating Microsoft Teams Chat into Your Webpage - Use Microsoft Teams for a FAQ chatbot or to connect chats with service desk agents Quickly solve employee problems by displaying chat FAQS or routing requests to service desk agents - all with FAQs, AI, and no programming https://www.chimev5.com/blog/ai-agent-translation-bridging-communication-across-languages monthly 0.5 2024-11-11 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f8f51c19-c33f-4317-b4c1-92629d875c69/AI+Translation+Feature.png Blog - AI Agent Translation: Bridging Communication Across Languages - Agent Translation Feature in Admin Dashboard Enable Agent Translation from the Admin Dashboard https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/cd170f43-c7cd-4957-9ba2-c088202b40f8/Translation+Feature+Settings.png Blog - AI Agent Translation: Bridging Communication Across Languages - Azure Translation Admin Settings Agent Translation uses the Azure Translation service, and this is where you can add those settings https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/bb525135-38af-47c9-beec-a00ce30fb64c/Tenant+Level+Language+Selection.png Blog - AI Agent Translation: Bridging Communication Across Languages - Agent Translation Configuration Select the language you want to translate to from the Translation Configuration UI https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d745119b-ea1c-4bda-a99b-ea1a60d7acd5/Agent+Language+Selection.png Blog - AI Agent Translation: Bridging Communication Across Languages - Agent Settings Select preferred language from the Agent Settings UI https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/42d028fd-7f7c-4c81-b500-8c7f918ed366/Guest+Webclient+-+Translation.png Blog - AI Agent Translation: Bridging Communication Across Languages - Agent Web Client Translation Metadata See the Guest’s translation language code from the session details metadata https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4f190dd1-ac70-4a6d-8249-ff62caee8023/Agent+Webclient+-+Translation.png Blog - AI Agent Translation: Bridging Communication Across Languages - Agent Web Client - Translation Tab Access the Agent Translation Settings from the agent web client https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/a844997a-6187-480f-bcdc-b7468bc9cc1d/Real-time+Translation.png Blog - AI Agent Translation: Bridging Communication Across Languages - Guest Web Client with Translated Message See how the guest user experience look like when receiving a translated message from the agent translation https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/19eedfe6-4ee7-401d-87f9-a18c4cd3c8dd/Chat+Transcript+-+Translation.png Blog - AI Agent Translation: Bridging Communication Across Languages - Chat Transcript - Translated Messages See translated chat logs or chat transcript between agent and employees https://www.chimev5.com/blog/all-metadata-values-available-in-chime-v5 monthly 0.5 2024-11-06 https://www.chimev5.com/blog/optimizing-incident-management-with-invgate-ticketing-integration monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1a9e894f-734b-4fc8-9abb-ce3752b39286/Invgate-Configuration-1366x768.png Blog - Maximize InvGate Ticketing Integration To Solve Employee Problems - Configure Invgate ticketing Instance URL and credentials for your service desk Apply your credentials on a tenant level to enable the Invgate features https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d7914d16-fa41-4a81-bff2-86dffc3024c3/Invigate+Pipeline+Diagram.png Blog - Maximize InvGate Ticketing Integration To Solve Employee Problems - View the different enterprise service desk actions for Invgate ticketing Integrate Invgate into your service desk to simplify and improve ticket management https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/84040f0a-0fbb-47c0-a80a-6aef5922b147/Invgate-Teams-TicketList-Expanded-1366x768.png Blog - Maximize InvGate Ticketing Integration To Solve Employee Problems - View Invgate tickets in your AI powered Teams chat View tickets and associate them with your service desk chat session all from within Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e6fcc5d8-7339-445a-9c4f-2489972240db/Invigate+Create+Ticket+Pipeline+Configuration.png Blog - Maximize InvGate Ticketing Integration To Solve Employee Problems - Define Invgate fields for easy ticket creation within your service desk chat Simplify the process of creating or updating tickets when chatting with your help desk https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d7c1f621-295f-4017-8d40-7b3ab393a530/Invigate+Create+Ticket.png Blog - Maximize InvGate Ticketing Integration To Solve Employee Problems - Ask questions and report issues in AI powered chat then easily create or update Invgate tickets Streamline the process of reporting an issue and a help desk chat and creating or updating a ticket https://www.chimev5.com/blog/enhancing-content-security-a-closer-look-at-role-based-security-in-chime-v5 monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/79895dca-df75-4c44-9640-cb72974681ac/Role+Based+Content+Permissions+2.png Blog - Enhance Content Security With Role-Based Security in your Service Desk - Navigate to your service desk content’s security tab The security tab is where role based access control is assigned https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/891ff1fc-3510-475b-9eb7-657f4d2399cf/Role+Based+Content+Permissions.png Blog - Enhance Content Security With Role-Based Security in your Service Desk - Enable access control for a content item and select what roles in your service desk will have access You can assign multiple roles for the same content item https://www.chimev5.com/blog/simplifying-login-domain-restrictions-in-chime-a-step-by-step-setup-guide monthly 0.5 2024-11-06 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/cf4d2a21-f8cc-4606-9a18-58dd125cab56/Login+Domain+Restriction+Settings.png Blog - Simplifying Login Domain Restrictions for your Service Desk - Settings Page for Login Domain Restriction Allow one or more than one Azure AD tenant domain to login to your tenant https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/319569a8-93be-4a12-9d37-b735efe8b444/Azure+Active+Directory+Settings.png Blog - Simplifying Login Domain Restrictions for your Service Desk - Azure AD Authentication Settings Update or configure Azure AD Authentication settings, change App ID or change Tenant ID https://www.chimev5.com/blog/configuring-chime-v5-for-seamless-real-time-agent-notifications-and-teams-integration monthly 0.5 2024-11-07 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/b6ad0ed6-cf0b-4cb8-aab2-f6be5af62a3f/Teams+Agent+Notification+-+Feature+Listing.png Blog - Create Real-Time Agent Chat Notifications For Your Teams Chat Channel - Enable the chat notification feature to notify agents of new chat requests The chat notification feature is provided as an Orchard feature and is configured using the standard Orchard admin UI https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/425b250b-4b8b-4a5f-9497-ae58f8e23d58/Teams+Agent+Direct+Notification+-+Chime+V5.png Blog - Create Real-Time Agent Chat Notifications For Your Teams Chat Channel - HR or IT Service Desk agents are now notified of chat requests using Microsoft Teams - so that they can quickly assist employees who need help Build a chat based service desk using Microsoft Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/deb0367a-dc14-489f-947b-bcfc295e0c29/Admin+Agent+Profile+-+No+Agent+Address+Recorded.png Blog - Create Real-Time Agent Chat Notifications For Your Teams Chat Channel - Enable service desk agents to receive chat requests Configure agents to receive incoming chat notifications in Microsoft Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d5a7f5da-a8d7-4b2b-81ec-2448d600ec9e/Admin+Agent+Profile+-+Teams+Notification+Settings.png Blog - Create Real-Time Agent Chat Notifications For Your Teams Chat Channel - Create a chat based service desk - enable agents to help employees using Microsoft Teams Build a chat based service desk using Microsoft Teams - here you just need to configure the notifications at the agent level https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3daa0bfe-7477-4b0a-b3bd-234e7efb8123/Manager+Agent+Profile+-+Teams+Integration.png Blog - Create Real-Time Agent Chat Notifications For Your Teams Chat Channel - Use the agent profile to enable notifications in Microsoft Teams Use the agent profile to enable notifications in Microsoft Teams - these notifications will be sent directly to the agent using MS Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/9f775ddc-9020-41e6-8f0b-58fd7c980363/Agent+Profile+-+Teams+Integration.png Blog - Create Real-Time Agent Chat Notifications For Your Teams Chat Channel - Our chat platform integrates into Microsoft Teams Agents can control their own chat notification settings https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/5833a211-f5bd-4445-b0b8-39ad472df90a/Tenant+Settings+-+Teams+Integration.png Blog - Create Real-Time Agent Chat Notifications For Your Teams Chat Channel - Our chat platform uses Microsoft Adaptive Cards - including to send agent notifications Microsoft adaptive cards are used in our chat platform - and we include the adaptive card designer - as well as adaptive card library https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/c907f485-962d-41ba-be48-4e8dfef05429/Teams+Direct+Agent+Notification.gif Blog - Create Real-Time Agent Chat Notifications For Your Teams Chat Channel - Example of sending a chat notification using Microsoft Teams When you pick up a chat from within Teams it will open in a new browser tab https://www.chimev5.com/blog/harness-the-power-of-webhooks-elevate-your-workflow-with-pipeline-integration-into-teams-channels-through-broadcast-notifications monthly 0.5 2024-11-07 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/b2b510cf-e37a-4cf5-b2c2-3f357c234d3b/Setting+Up+Webhook+Workflow+On+Teams+%26+Chime.gif Blog - Connect Service Desk To Teams Using Teams Workflow Integration - Connect your enterprise service desk to Teams and receive notifications for agents Link your service desk chat to a Teams channel and receive agent notifications to the channel https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/38f6c223-100e-420a-a854-61067e669e5c/Teams+Channel+-+Dropdown+Menu+Select+Workflows.png Blog - Connect Service Desk To Teams Using Teams Workflow Integration - Navigate to Teams channel workflows From the dropdown menu, select Workflows https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/5144dde7-e0cd-4d75-9d4c-c432651debd7/Teams+Channel+-+Add+Workflow+For+Webhook.png Blog - Connect Service Desk To Teams Using Teams Workflow Integration - Select the “Post to a channel when a webhook request is received from the ‘Notify a team’ list Click on the text of the list option to make a selection https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/538886ce-d0a0-4831-839f-e93fbd39b038/Teams+Channel+-+Add+Workflow+For+Webhook+2.png Blog - Connect Service Desk To Teams Using Teams Workflow Integration - Name your Workflow Wait for your Microsoft Teams connection to verify before selecting Next https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3f961aa1-0345-4308-a2ac-3441cfb12d34/Teams+Channel+-+Add+Workflow+For+Webhook+3.png Blog - Connect Service Desk To Teams Using Teams Workflow Integration - Add the workflow to your Teams channel Select the Add workflow button to add it to your channel and generate the Post request URL https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3593ab52-c885-4de3-bc1e-f3524166af20/Teams+Channel+-+Add+Workflow+For+Webhook+4.png Blog - Connect Service Desk To Teams Using Teams Workflow Integration - Copy the newly generated Workflow URL Once the URL is generated, click on the Copy button or manually highlight and copy the link. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/cd5cb60c-0e64-405c-bce9-c9552890e5d0/Configure+Incoming+Webhook+-+V5.png Blog - Connect Service Desk To Teams Using Teams Workflow Integration - Paste the Incoming Webhook URL into the ‘Connect to Agent’ chat flow stage In the Webhook URL field, paste the previously copied URL from Teams. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/0d3dae90-794b-4fc8-9e95-b33ed9eee000/hide-webhook-button.gif Blog - Connect Service Desk To Teams Using Teams Workflow Integration - Enable agent notification to Microsoft Teams using Webhook Within the ‘Connect to Agent’ pipeline stage select the Webhook Enabled toggle to enable or disable channel notifications https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e1f29896-5010-430e-9d32-a37ae6ab925b/Webhook+Notification+-+Teams+Channel.png Blog - Connect Service Desk To Teams Using Teams Workflow Integration - View the Webhook Teams notifications for agents Upon an incoming chat session, a broadcast notification is sent to the connected Teams channel https://www.chimev5.com/blog/steps-create-azure-cognitive-search-chat monthly 0.5 2025-08-28 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6012e38c-84df-48fc-9bb1-fd5d4e7577da/Diagram+-+Cognitive+Search.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Create a FAQ ChatBot and chat system using FAQs and Azure OpenAI with a cognitive index Use our CMS to create a high value Q&A Chatbot, using your FAQs, to help answer employee questions and solve issues https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/a0c62fd7-c970-45cf-a91e-3a80a746a355/Azure+OpenAI+Chat+Playground+-+Add+Data+Source.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Azure AI Playground is an easy way to build a FAQ Chatbot Take advantage of new AI services, use your FAQs as content, and even import SharePoint articles to create a FAQ chatbot https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1b5f5983-d327-435c-ae4a-05b4da8b88ae/Example+Container.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Create an Azure OpenAI storage container to maintain the index Lots of changes with Azure OpenAI but the work provides massive benefits and immediate value https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4e9aa38e-2c44-446f-992d-800b9cd6f98d/ci-faq-index-chunks.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Our FAQ chat system uses Azure OpenAI index as a tool to help answer employee questions Index your company FAQs and KB to quickly create a Q&A chat service, in Microsoft Teams, to help answer common employee questions https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/cdf00aa8-5aa5-4719-bb6a-94915064dfe2/Azure+OpenAI+Service+Subscription.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Powered By AI generally involves a cognitive index - as with most things, these are provided as tiers in Azure We automatically deploy an Azure Cognitive Search index to create our chatbot service desk application - https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6d9837d6-f0dc-45c2-bffd-3f3f0b1b0e87/Add+data+source+-+azure+blob+storage.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Add the power of AI - or just index your FAQs - to add chat to your service desk The Azure Cognitive Index is new and very powerful - it starts to incorporate OpenAI across Azure https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/01f4514d-0fc3-40a4-9990-5d6b2f27a578/Search+Type+-+Cognitive+Search.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - OpenAI makes a high value addition to Azure By combining a standard index, with a base LLM, FAQ chatbots are high value and easy to build using our product https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/809e940d-9168-4434-84e8-a40258ae02c4/Review+%26+Finish+-+Cognitive+Search.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Enable various search types, including keyword-based searching, semantic search, vector search, and combinations of these. For a comprehensive knowledge base, it's recommended to enable all available options. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/0e8451e2-00b5-4d58-bf4f-c7ad0d24fac9/Open+AI+Service+-+Configuration+V5.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Connect your chatbot to Azure OpenAI We provide all of the wiring, automatic indexing, and connections to connect your chatbot with Azure OpenAI https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2fb9d0b9-aabf-418f-ae3b-4e399c7243da/Configuration+Menu+-+Azure+Cognitive+Search.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Connect your Q&A chatbot to Azure OpenAI Once connected, our application provides all data synchronization, index, queries to the large language model (LLC) to create a great chatbot https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f08d98e7-7c17-48fe-acaf-fd9f35c32f18/Cognitive+Search+-+Status+Page.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Provide the secret key to connect your chatbot to the Azure Cognitive Service It’s your data, your index, and the chatbot will use your FAQs and SharePoint content to provide answers to your employees using chat https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/c1bcbd67-ae52-4098-b328-293a16fb03d6/FAQ+should+be+indexed.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Mark your FAQs and have them automatically indexed for chat Your chat service will now use FAQs for Q&A and help answer employee problems - just update your FAQs and your chatbot will improve https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/18a732db-acac-408f-a95a-b135e7a975cb/Cognitive+Search+-+Run+Indexer+Button.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Index the latest knowledge base content in the Cognitive Search Indexing Status page The indexer can be prompted to run within the service desk Admin UI Azure Cognitive Search settings https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f5b21c18-125e-4a6c-bc25-a96e1718eed0/Enable+Cognitive+Search+-+AI+Assist.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Enable Cognitive Search in Agent AI Chat Assist Settings Restrict whether your AI Chat Assist uses the base model for responses or only knowledge base content https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1699044043276-RT8KPY1JG6P9YJ2NF51Q/Cognitive+Search+-+AI+Assist+1.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1699044046727-XEO1HADCY26U2E7KFETY/Cognitive+Search+-+AI+Assist+2.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1699044049987-0LJOZ4GYPOE28NM3BIFK/Cognitive+Search+-+AI+Assist+3.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/1699044054514-301IOS2MN2AVYY673X92/Cognitive+Search+-+AI+Assist+4.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/eb78c312-2f82-479d-bbac-0d3ca0896e3d/Knowledge+Base+Search+Extension+Settings+-+Chat+GPT+Pipeline+Stage.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Enable Cognitive Search for responses from the service desk chatbot Responses can be restricted to only knowledge base content https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/641cf9b1-1f34-4114-af69-dd8e218135c7/Advanced+Parameters+-+ChatGPT+Pipeline+Activity.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Configure chatbot response settings for the Chat GPT model in the service desk chat flow This is the area where length, number of responses generated, randomness, and creativity can be adjusted https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/11a1db7d-dc00-45e3-90d6-f0c048b2779a/Cognitive+Search+Additional+Settings+-+Chatbot.png Blog - Use Azure OpenAI And ChatGPT with Azure Cognitive Search - AI Chat Service Desk - Configure the Cognitive Search query FAQ search strictness and how referenced content displays in service desk chat Enable or disable the MS Teams client pop-up task module window to display referenced FAQs https://www.chimev5.com/blog/how-to-choose-the-right-enterprise-help-desk-solution-for-your-business monthly 0.5 2024-06-10 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/fe3a2831-c4c4-43c8-a867-f03cd23900fa/Add+ChatGPT+as+a+self-service+service+desk+solution+within+Microsoft+Teams.png Blog - How to Choose the Right Chat Base Enterprise Help Desk Solution for Your Business - AI Assistance Within Microsoft Teams for Enterprise AI chat-based help desk solution example of solving password reset (integrated in Microsoft Teams) https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/ecaee582-f9dd-4b6e-8011-8c531284d3c8/Help+Desk+Reporting+-+Connected+Inbound+Chats.png Blog - How to Choose the Right Chat Base Enterprise Help Desk Solution for Your Business - Create reports from your chat workflow helpdesk Help desk reports graph UI: Rendering connected inbound chats over time https://www.chimev5.com/blog/accessing-chime-reports-with-power-bi monthly 0.5 2024-11-14 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/497667c7-509a-4128-8ce0-2db65fe81f5e/Blank+Query+Power+BI.png Blog - Accessing Chime Reports With Power BI - Set up blank query https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/7e53fef7-73f1-4512-b6d9-fad55a797418/Advanced+Editor+Power+BI.png Blog - Accessing Chime Reports With Power BI - Power BI Advanced Editor Select the Advanced Editor option https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/16aaf59d-7a73-4331-8fdc-a1debc1c01d2/Query+Table+Power+BI.png Blog - Accessing Chime Reports With Power BI - Query Table Power BI https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/dc481698-eb4b-4352-9c20-98192ab2d7ee/Power+BI+-+Get+Data+From+Web.png Blog - Accessing Chime Reports With Power BI - Select your data source in Power BI Select to import data from a web page https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e6d031a7-6ec6-4744-bca5-dd2b3be27709/From+Web+Configuration+Power+BI.png Blog - Accessing Chime Reports With Power BI - From Web Configuration Power BI https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/aad28364-7e97-4543-bec3-3d8a50687dcf/Transform+Data+Power+BI.png Blog - Accessing Chime Reports With Power BI - Transform Data Power BI https://www.chimev5.com/blog/your-guide-to-accessing-new-users-since-date-report-in-chime monthly 0.5 2024-11-18 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/d013fb26-dc91-4342-9666-4a2666231667/New+Guest+Users+Since+Date+Report.png Blog - Your Guide to Accessing ‘New Users Since Date’ Report in Chime V4 - View the ‘New Guest Users Since Date’ report in Charts & Metrics The ‘New Guest Users Since Date’ report can be found under the ‘Text Analytics’ category https://www.chimev5.com/blog/service-desk-solarwinds-ticketing monthly 0.5 2024-11-18 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e1f05ffc-d995-48c3-b135-0d9d2f71b8bb/Solarwinds+Ticketing+Mermaid.png Blog - Improve Service Desk Incident Management with SolarWinds Ticketing - Enhance AI powered service desk by viewing, creating, and updating SolarWinds tickets Integrate Solarwinds into your service desk to simplify and improve ticket management https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/38b34009-561b-4168-85d7-da5062d9720e/Solarwinds+-+Ticket+List+Configuration.png Blog - Improve Service Desk Incident Management with SolarWinds Ticketing - Configure your service desk chat flow with the SolarWinds ticket list Assign the placement in your service desk chat flow and customize your ticket list https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/5117037b-86ea-4c19-bb25-160858e47d93/Solarwinds+-+Ticket+List+Configuration+2.png Blog - Improve Service Desk Incident Management with SolarWinds Ticketing - Configure how your SolarWinds ticket list displays in your service desk chat Assign what kind of tickets are displayed, how many, and in what order they display within your service desk chat https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/91a4966a-f015-42a6-81fa-6e9baf89e82a/Solarwinds+-+Ticket+List+Teams.png Blog - Improve Service Desk Incident Management with SolarWinds Ticketing - View SolarWinds tickets in your AI powered Teams chat View tickets and associate them with your service desk chat session all from within Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/62b6bda4-1f7d-4ccc-ae9f-9e62fb0c29fa/Solarwinds+Ticketing+Metadata.png Blog - Improve Service Desk Incident Management with SolarWinds Ticketing - Associate SolarWinds tickets with your service desk chat sessions Associate tickets and attach metadata to your chat session for easy searching and reporting https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/4b7d0164-35bd-4ecc-9b6f-51dd8f3c3f00/Solarwinds+-+Create+Ticket+Configuration.png Blog - Improve Service Desk Incident Management with SolarWinds Ticketing - Create or Update SolarWinds tickets within your service desk chat Simplify the process of creating or updating tickets when chatting with your help desk https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e244af36-ad10-449b-91df-e9502e8f0104/Solarwinds+-+Create+Ticket+Seeker+Experience.png Blog - Improve Service Desk Incident Management with SolarWinds Ticketing - Ask questions and report issues in AI powered chat then easily create or update SolarWinds tickets Streamline the process of reporting an issue and a help desk chat and creating or updating a ticket https://www.chimev5.com/blog/09-11-23-load-testing-report-handling-1000-chat-sessions-in-less-than-5-hours monthly 0.5 2024-11-18 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/23d20f92-ec4d-479c-acbc-b65fab3b5ad0/September+11+2023+Load+Test.png Blog - 09-11-2023 ChatBot Load Testing Report - Even chatbots should be load tested - example of what we do Here are some load testing results from our chatbot testing last September. We generate these using C# and Azure DirectLine https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/70975354-5f2b-4096-8161-1a89e75e788a/2023-09-13+10_03_48-Untitled+spreadsheet+-+Google+Sheets.png Blog - 09-11-2023 ChatBot Load Testing Report - Chatbots need to perform - so they need load testing - we use C# Our C# load testing application simulates real user load (chat sessions) and forces the engine to handle many concurrent chats over a long period of time https://www.chimev5.com/blog/service-desk-jira-ticketing monthly 0.5 2024-11-18 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/bc0dcdff-a900-415a-a1c4-98a5fbf65f2d/Jira+Ticketing+Mermaid.png Blog - Improve Service Desk Support With JIRA Ticketing Integration - Jira Integration Utilize Jira ticketing in chatbot pipeline to create, update, or resolve tickets for end users https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6623f4d6-0feb-4f8b-9156-609952852a89/Jira+Features.png Blog - Improve Service Desk Support With JIRA Ticketing Integration - Jira Features Jira features can be enabled in the Admin area https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/fa5d1d8f-5304-4b5e-a1b3-67a995be9278/Jira+Configuration.png Blog - Improve Service Desk Support With JIRA Ticketing Integration - Jira Admin configuration When you initially set up Jira integration with chatbot you will need to configure API access https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/9ba529b8-9036-46d2-b532-536c2d9275d9/Jira+Ticket+Listing+Pipeline+Configuration.png Blog - Improve Service Desk Support With JIRA Ticketing Integration - Jira Pipeline Ticket Listing You can customize when tickets are created and updated through our Chat Pipeline feature https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/bed2fa59-4396-4c09-ab0d-0fb1e0e75a6d/Jira-Ticket-Listing.png Blog - Improve Service Desk Support With JIRA Ticketing Integration - Chatbot Jira Ticketing Interface When the end user wants to update or review an existing ticket, the chat pipeline will present them with details https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/6fea59fd-09e7-4b93-87eb-5e3e62d0941a/Jira+Metadata.png Blog - Improve Service Desk Support With JIRA Ticketing Integration - Metadata associated with the ticket The chat conversation will collect metadata to further allow review and reporting for Agents and Managers https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/2fadeef2-1e93-4d94-9b52-5258a9893cb5/Jira+Create+Ticket.png Blog - Improve Service Desk Support With JIRA Ticketing Integration - Jira Create or Update Ticket If you want the end user to be able to create tickets or update an existing one, you can use this pipeline item to configure where and how they do that https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/13b7ca9f-5d49-4fce-a9d5-b884eb226e98/Jira_ticket_create.png Blog - Improve Service Desk Support With JIRA Ticketing Integration - Jira Ticket creation What it looks like to go through and create a new ticket for an end user https://www.chimev5.com/blog/service-desk-servicenow-ticketing monthly 0.5 2024-11-18 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/575f941e-2795-434c-b2b1-b2584c6b1a5f/ServiceNow+Ticketing+Mermaid.png Blog - Add ServiceNow Ticketing Integration to Service Desk Chat - View the different enterprise service desk actions for Service-Now ticketing Add a chatbot, or chat FAQ system, and integrate with ServiceNow - solve problems before creating a ticket https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3498e247-7410-4af4-99db-e3f6ce180cfb/ServiceNow+Configuration.png Blog - Add ServiceNow Ticketing Integration to Service Desk Chat - Configure your Service-Now credentials and Instance URL for your tenant Add a chat FAQ or Chat Q&A to your ServiceNow ticketing system. Solve employee problems with chat - instead of just tickets https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/51c953b0-9961-47f6-b00b-675868f65e54/ServiceNow+Ticket+Listing+Configuration.png Blog - Add ServiceNow Ticketing Integration to Service Desk Chat - Define Service-Now ticket list fields for results for service desk chat flow placement and results Add ServiceNow services to any area of the chat service. Display list of tickets using chat, create tickets, and solve issues with FAQs https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f19d5e13-d296-4e0c-9d06-84d2d656edd4/ServiceNow+Ticket+Listing+Seeker+Experience.png Blog - Add ServiceNow Ticketing Integration to Service Desk Chat - View Service-Now tickets in your AI powered web chat https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/19d826fc-da5e-4d92-af33-86fb6d984a6d/ServiceNow+-+Metadata.png Blog - Add ServiceNow Ticketing Integration to Service Desk Chat - Associate Service-Now tickets with service desk chat sessions Add chat, and chat FAQS, to an existing ServiceNow ticketing system. Service desk agents can use these chats to help employees https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e8d7c455-a2f4-430a-8c10-16b716846c31/ServiceNow+-+Create+Ticket+Form.png Blog - Add ServiceNow Ticketing Integration to Service Desk Chat - Define Service-Now fields for easy ticket creation mid-chat Display a list of open tickets for an employee using chat - so employees can check on status without engaging an agent https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/93af6712-a691-4e1b-88c0-3b8265e29c96/ServiceNow+-+Create+Ticket+Form+2.png Blog - Add ServiceNow Ticketing Integration to Service Desk Chat - Define Service-Now fields for easy ticket creation mid-chat Solve employee questions with chat and Microsoft Teams - and track everything using ServiceNow https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/890ce26c-47f1-4b42-afd5-5f8bac5ebb1a/ServiceNow+Create+Ticket+Seeker+Experience.png Blog - Add ServiceNow Ticketing Integration to Service Desk Chat - Create a new ServiceNow ticket within your help desk chat flow https://www.chimev5.com/blog/service-desk-cherwell-ticketing monthly 0.5 2025-08-28 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3ecf3d53-4f52-4d5f-8443-56d12ea3649a/Cherwell+Ticketing+Mermaid.png Blog - AI Chat and Cherwell - Integrate Cherwell Ticketing To Your Chat Service Desk - Configure chat to work with Cherwell ticketing and add a chat channel to Cherwell Use chat to solve employee issues - and also create Cherwell tickets to track all interactions https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/18105a9d-5970-474f-a9ec-01c2f8fe4cac/Cherwell-Configuration.png Blog - AI Chat and Cherwell - Integrate Cherwell Ticketing To Your Chat Service Desk - Add chat to Cherwell ticketing Simply configure the Cherwell settings to connect chat to your Cherwell instance https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/39abbda6-6a94-4ea9-b8c3-4fdfe88ec0e0/Cherwell+Ticket+Listing+Pipeline+Configuration.png Blog - AI Chat and Cherwell - Integrate Cherwell Ticketing To Your Chat Service Desk - Configure your service desk chat flow with the Cherwell ticket list Assign the placement in your service desk chat flow and customize your ticket list https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/35632902-cdf9-4098-ab34-331c41118d69/Cherwell-Ticket-Listing.png Blog - AI Chat and Cherwell - Integrate Cherwell Ticketing To Your Chat Service Desk - View Cherwell tickets in your AI powered web chat View tickets and associate them with your service desk chat session all from within web chat https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/f16522df-efad-470c-aa5c-c11497825624/Cherwell+Metadata.png Blog - AI Chat and Cherwell - Integrate Cherwell Ticketing To Your Chat Service Desk - Associate Cherwell tickets with your service desk chat sessions Associate tickets and attach metadata to your chat session for easy searching and reporting https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/e72d5af7-5a28-4b52-a62b-ca2cc885c9e4/Cherwell+Create+Or+Update+Ticket+Pipeline+Configuration.png Blog - AI Chat and Cherwell - Integrate Cherwell Ticketing To Your Chat Service Desk - Create or Update Cherwell tickets within your service desk chat Simplify the process of creating or updating tickets when chatting with your help desk https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/32529fc6-8d94-4430-bc5e-ee77889546ae/Cherwell-Create-Ticket.png Blog - AI Chat and Cherwell - Integrate Cherwell Ticketing To Your Chat Service Desk - Ask questions and report issues in AI powered chat then easily create or update Cherwell tickets Streamline the process of reporting an issue and a help desk chat and creating or updating a ticket https://www.chimev5.com/blog/how-to-add-faq-article-into-tenant-landing-page monthly 0.5 2024-11-14 https://www.chimev5.com/blog/how-to-create-an-faq-article monthly 0.5 2024-11-14 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/ca3552ce-fabb-4468-a28e-b9d3c4d33ab1/Chat+running+in+MS+Teams+with+adaptive+card+and+branding.png Blog - Create Effective FAQ Articles to Solve Employee Issues - FAQs display directly in a Microsoft Teams chat - Deploy a great FAQ chat system to deliver solutions to your employees - you build the FAQs, we build the chat app - and it’s deployed as a SaaS app in days, not weeks. https://www.chimev5.com/blog/introduction-to-routing-chats-sessions-from-one-tenant-to-another monthly 0.5 2024-11-14 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/307d5efc-aca4-4354-baa2-c46098986038/Tenant+to+Tenant+Transfer+Example+Diagram.png Blog - Simplify Cross-Department Chat Routing with Tenant Transfer - Transfer tenants within your service desk chat flow to receive designated support Example of a chat application connecting to both the IT Service Desk and the HR department. Our single chat app can interact with multiple departments https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/57cc6351-b9ee-4ab7-b692-078915e3fcdc/Tenant+to+Tenant+Transfer+Example+Mermaid.png Blog - Simplify Cross-Department Chat Routing with Tenant Transfer - In your enterprise service desk chat flow make a selection to transfer tenants based on your support needs Build a chatbot to chat with the IT Service Desk or the HR department - and use FAQs to help resolve employee problems. https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/59cc0d22-d9e4-428e-9710-41aeee594386/Tenant+to+Tenant+Transfer+Pipeline+Activity.png Blog - Simplify Cross-Department Chat Routing with Tenant Transfer - Define your target transfer tenant within the service desk chat flow Build a chatbot to transfer chats to HR or IT - and use FAQs in the chat app - deployed using Microsoft Teams App Store https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3d55dcf9-60ef-42d1-8736-8b247819b6f0/Tenant+to+Tenant+Transfer+Pipeline+Activity+Mermaid.png Blog - Simplify Cross-Department Chat Routing with Tenant Transfer - View the tenant transfer stage within your service desk chat flow Another FAQ chatbot to transfer a chat between 2 departments - install into Microsoft Teams using MS Teams Store https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/24f49cd3-08e9-4dc9-b499-3a95e3a828d5/Tenant+Transfer+Metadata.png Blog - Simplify Cross-Department Chat Routing with Tenant Transfer - View metadata from the previous tenant in the service desk chat flow Build a chatbot and capture all data for reporting and routing to service desk agents https://www.chimev5.com/blog/transforming-microsoft-teams-into-a-powerful-help-desk monthly 0.5 2024-11-14 https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/9769ceda-8e03-4513-92e8-3d09170f3d12/Chime+V5+manager+dashboard+chat+pipeline+custom+chat+workflow.png Blog - Setting Up a Chat-Based Help Desk in Microsoft Teams - Enable a chat channel, with FAQ lookup, integration with AI, and routing to agents The new chat channel is deployed using Microsoft Teams, can be pushed across the organization, and installed via the Microsoft Teams Store https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/48ec582a-b44f-42d8-a484-e8e7049f118a/Route+To+Agents+Chat+Workflow.png Blog - Setting Up a Chat-Based Help Desk in Microsoft Teams - A simple chat bot delivered using Microsoft Teams This chat service will collect the employee’s question and then the chat to a service desk agent - anywhere in the world https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/3f10ee63-be37-4c18-b715-2a2387b35448/2023-09-06+13_21_05-InstantTech+-+New+Chat+Pipeline.png Blog - Setting Up a Chat-Based Help Desk in Microsoft Teams - Deploy a simple chatbot in less than a day - using Microsoft Teams The chat bot is designed to solve employee problems using FAQ lookups or route to service desk agents - you can also enable AI features https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/22038e3e-f7cc-4154-a0cc-04632a7c9ee5/New+chat+pipeline+item+-+send+adaptive+card.png Blog - Setting Up a Chat-Based Help Desk in Microsoft Teams - Use Microsoft Adaptive Cards with your chatbot Adaptive Cards work great in Microsoft Teams and are a great chat UI - easily collect info and deliver chat replies using cards https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/9b8f46e0-2194-45b5-a4cd-fb31f7b8ecbd/2023-09-06+17_10_21-InstantTech+-+New+Chat+Pipeline.png Blog - Setting Up a Chat-Based Help Desk in Microsoft Teams - Configure an adaptive card to collect the question - and then deliver some FAQs, route to an agent, or engage with AI Microsoft Adaptive Cards are a great UI for chat sessions - and work great in Microsoft Teams https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/46f7d96b-f851-412b-9c48-58dac0254af0/2023-09-06+17_13_10-InstantTech+-+New+Chat+Pipeline.png Blog - Setting Up a Chat-Based Help Desk in Microsoft Teams - Launch the embedded adaptive card editor Adaptive Card editor as part of our chat application https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/eb197a83-223c-4bb3-9165-766ca1bcb254/2023-09-06+17_23_25-InstantTech+-+Manage+Chat+Pipeline+Content.png Blog - Setting Up a Chat-Based Help Desk in Microsoft Teams - Quickly deploy a chat service to solve employee problems Chime ships with several great chatbot examples - or build your own. 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reporting API end points We also include a reporting API sandbox to experiment with using our chat session information via the reporting API - typically with PowerBI https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/fb44da69-6a97-47fb-9f11-7a1b713647d3/Generate+New+API+Key.png Blog - Using Chat Reporting API For V5 - Collect the chat metrics: specify a reporting API key at a user level - so your reporting application can access the same information as the user Reporting on chatbot performance: So, if a user has limited permissions, then the reporting API key will use these same permissions https://images.squarespace-cdn.com/content/v1/643f0cf64d6ec3010a3f1aa9/c43da350-c554-4824-b320-279d2772ef19/chime-reporting-playground-seo.png Blog - Using Chat Reporting API For V5 - We built the chatbot reporting API playground to provide an easy to use UI to experiment with our reporting system Use the reporting API playground to verify your requests - and then call the API 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