Instant Service Desk for Microsoft Teams.
Chime V5 creates an AI powered service desk enabling companies to deliver outstanding support.
Response Time
Resolution Time
Customer Satisfaction
Our Customers
Improve resolution
“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes.”
Global Pharmaceutical, Director of IT Support Services
A Better Help Desk
Where Help Desk Manager Can Monitor All Activities
Empowering Service Desk Agents to Resolve Issues Faster with Agent Assist AI
Features
Simplify support by leveraging Chime's features without ever leaving the familiar Microsoft Teams client.
Collect data from users using custom forms built with Adaptive Cards
Collect user feedback and ratings
Create tickets with your ticketing systems
Microsoft Teams chat Integration
Reports
Build charts and reports using conversation data from users. Gain insights into agent performance, ratings, and aggregate data to optimize your support processes.
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Visualize crucial data in various formats such as bar, line, or pie charts, adding insights to your support.
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Easily export your Chime reports to CSV format, enabling efficient data sharing and further analysis in your preferred spreadsheet applications.
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Categorize your Chime reports, streamlining organization and allowing for quick access to relevant insights.
Create a custom web client using the drag-and-drop interface for Microsoft Adaptive Cards, while having the flexibility to enhance your design with advanced CSS and JavaScript capabilities.
Add custom JavaScript and CSS
Drag and drop Adaptive Cards elements
Custom form and actions
Access chat and system variables
Custom Web Chat
How it Works
1 Design and build help desk chat workflow
Build a custom chat workflow designed specifically for your organization's requirements, featuring seamless integration with ServiceNow, Jira ticketing systems and more.
Improve response time and resolution time with self-service chatbot powered by AI.
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Automatically identify languages, entities, and keywords from user interactions. Gain deeper insights into your conversations and leverage this information to optimize your chat pipelines, for more personalized and efficient user experience.
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Connect with a live agent directly from the chat pipeline. Ensures smooth transition for users needing additional assistance, providing real-time support while maintaining the context of their conversation.
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Ensure tailored user experience, to accommodate specific needs and requirements while enhancing the overall functionality of your chat pipeline.
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Call pipeline
Prompt user input
Adaptive Card
Send email
Send text message
Create ServiceNow incident
Multiple choice dialog
Pipeline actions
Start a chat from Microsoft Teams or Chime custom web client. Capture user issues with cards and custom forms. Provide users with support without leaving Teams client.
2 Start a chat to get help
3 Leverage AI and Azure Cognitive Services For Agents Productivity
Language Translation
Built-in language translation to help agents to effortlessly communicate with users across different languages.
Entities Extraction
Identify key information from a given context, enabling quicker data processing and informed decision-making.
FAQ / Knowledge Base Lookup
Match user queries with relevant information from your knowledge base. Providing accurate and helpful answers fast.
4 Deflect Issues, or Connect to Agent in Real Time
If the user's issue is resolved through AI and Azure Cognitive Services, Chime marks the conversation as deflected (resolved.) If not, users can seamlessly connect with a live agent on Microsoft Teams, continuing the same conversation. All conversation logs are stored, providing valuable insights and data for analysis.
More features
To get support for a feature you need or to get a feature request, please reach us out from support@instant-tech.com
Power BI
Leverage the reporting API to integrate with Power BI, enabling access to advanced data visualization.
Office 365 Auth
Secure access with Azure AD Office 365 authentication. Ensuring seamless and reliable single sign-on.
Text Resources
Crate template messages and dynamic variables for personalized and efficient response that adapt to user needs.
FAQ Articles
Create, organize, and maintain articles that address common questions. Empower users with instant access to resources.
CMS
Create custom data structures with custom properties. Tailor your information architecture to meet unique requirements.
Dashboards
Real-time, high-level data visualization to monitor performance, track key metrics. Create custom dashboards.