Chime V5 Pricing

For more details on pricing, please email us at sales@instant-tech.com.

Standard

$1,300

Per year

✓ Up to 5 agents

✓ Route to agents

✓ Microsoft Teams Integration

✓ Custom Manager Dashboard

✓ Agent UIs

Premium

$2,650

Per year

Everything in Standard, plus:

✓ Up to 5 agents

✓ AI/ChatGPT

✓ Ticketing integrations

✓ FAQ AI lookup

✓ Language translation

Enterprise

Everything in Premium, plus:

✓ Multiple departments

✓  Transfer chats to other departments

✓ Custom ChatGPT integration

✓ Bring your own data for ChatGPT

Compare Features

Document
Feature Standard Premium Enterprise
Ability to notify and route chats to agents ✓ ✓ ✓
Answer chats using Agent Web Chat UI with extensions ✓ ✓ ✓
Custom FAQ landing page with featured content ✓ ✓ ✓
Import and export content (FAQs, replies, chatbots, reports) ✓ ✓ ✓
Reporting (create custom reports, and access to 30 built-in reports) ✓ ✓ ✓
Standard Replies for agent template responses ✓ ✓ ✓
Connect to Chime support over chat channels (web and MS Teams) ✓ ✓ ✓
Create and import tags and categories ✓ ✓ ✓
Media library for storing images used in branding, FAQ articles ✓ ✓ ✓
Microsoft Azure AD Account Authentication for 0365 ✓ ✓ ✓
Use Adaptive Cards in chats with included card designer ✓ ✓ ✓
Bot Workflow - chat event bridge to workflow engine ✓ ✓ ✓
Send and receive file attachments during chat sessions ✓ ✓ ✓
Send emails from chatbot workflow ✓ ✓ ✓
Build complex chatbots with chat pipeline ✓ ✓ ✓
Custom live web chat client that can be embedded on landing pages ✓ ✓ ✓
Route chats to agents ✓ ✓ ✓
Adaptive Cards and Adaptive Cards designer UI ✓ ✓ ✓
Send emails from chatbot (basic ticketing integration) ✓ ✓ ✓
Reply to chat with text ✓ ✓ ✓
Provide simple choice UI for conditional routing ✓ ✓ ✓
Collect end user input within chat conversation ✓ ✓ ✓
Problem tags for categorization and reporting ✓ ✓ ✓
Chime tenant features may be added, enabled, or disabled ✓ ✓ ✓
Orchard common components ✓ ✓ ✓
Core user role permissions and management ✓ ✓ ✓
Core ChimeV5.RoleBasedAuthRedirection ✓ ✓ ✓
Database is fully segmented and unique per customer deployment ✓ ✓ ✓
Azure SignalR service for live dashboard updates and notifications ✓ ✓ ✓
Admin UI ✓ ✓ ✓
Content management UI ✓ ✓ ✓
Manager dashboard with widgets, reporting, live status, and roles ✓ ✓ ✓
Various utilities ✓ ✓ ✓
Manage Agent Lists ✓ ✓ ✓
Manager dashboard ✓ ✓ ✓
Customizable manager dashboard and custom dashboard widgets ✓ ✓ ✓
Monitor active chats ✓ ✓ ✓
View chat history ✓ ✓ ✓
FAQs - Create, manage, search and display on portal and Teams ✓ ✓ ✓
Custom landing pages ✓ ✓ ✓
Agent AI Assist - To help agents solve user issues within Agent UI ✓ ✓
Language Translation - Translate messages between guests and agents ✓ ✓
Connect to Azure OpenAI services ✓ ✓
Base conversational analysis features ✓ ✓
Enable Azure cognitive service integration ✓ ✓
Key phrase extraction using chat pipeline ✓ ✓
AI automatic conversation summarization and analysis ✓ ✓
Audit Trail ✓ ✓
Outage notifications ✓ ✓
Create custom themes for web clients ✓ ✓
Connect to Chime version 4 queues ✓ ✓
FAQ lookup based on keyword - assist with self service ✓ ✓
ChatGPT connection to shared instance using Azure OpenAI ✓ ✓
Use JavaScript in chat bot development and chat routing ✓ ✓
Connect to, or call, additional chat pipelines for routing ✓ ✓
Chime features can be enabled or disabled ✓ ✓
Conversation Chat Analysis and Summary ✓ ✓
Microsoft Teams agent notification to a Teams Channel ✓ ✓
Chime dashboard agent notification ✓ ✓
Cherwell ticketing integration ✓ ✓
SolarWinds ticketing integration ✓ ✓
ServiceNow ticketing integration ✓ ✓
JIRA ticketing integration ✓ ✓
ChatGPT connection to private FAQs or bring own data ✓
Transfer to another tenant or department ✓
Import SharePoint pages as FAQs ✓
Agent AI chat Assist ✓
AI Conversational Analysis ✓
Set Content level role based permissions ✓
Invgate ticketing integration ✓
AI Conversation Summary ✓