Create a Multi-Language Service Desk with Chime V5
See how utilizing AI with existing FAQ content can empower your service desk to help people quicker and without escalation to a live agent. Build a smart service desk workflow that fits your employees needs with Chime V5.
Solutions for multi-language service desks:
Utilize your existing FAQ content to setup your service desk with conversational AI that provides fast and convenient support for your employees
Powered by AI
Our AI-powered assistance understands and responds to queries efficiently, and utilizes existing FAQ content that you have to give powerful support to your employees.
Make IT Support Easy
With our tools and custom workflow options, global companies can shape their support process to fit their unique needs, making it easier to support multiple languages or regions.
Serve Multiple Languages
Every department has its own set of support challenges. Our platform adapts to each one, providing specialized responses and workflows for various languages or departments.
Create Language Specific Portal Pages:
With Chime V5 you can customize a portal home page to provide assistance with the FAQ content that you have, or let them start a chat with the custom branded web chat client
Chime V5 chat workflow can guide users to the correct language and get help while talking to an AI assistant.
The AI assistant is able to look through your FAQ content to give employees detailed responses in user’s native language and provide links out to FAQs
Chime V5 can fully customize the chat workflow using the Pipeline system.
Here we are supporting Spanish and Portuguese, but you can support any number of languages in Chime. Additionally, Chime supports a powerful reporting system that lets you find high level trends, or track common questions that users are coming in with.
Add Agent Lists to support any language
Agent Lists allow you group your service desk experts into different categories you can define. This could be based on skillset, language, or any number of options.
Additionally, you are able to report on chat sessions that go into different Agent Lists for added insights on your service desk’s performance.
To see more about what we have to offer with reporting, see our page on Advanced Custom Reporting
Translate messages in real-time with server side translation
ChimeV5.AI empowers Premium and Enterprise tier tenants to transcend language barriers in real-time, fostering smooth interactions between agents and guests. By enabling ChimeV5.AI.AgentTranslation, agents and guests can experience fluid communication without the constraints of language differences. Our latest enhancements include tenant-level language selection, empowering administrators to tailor language options for agents, and a simplified process for agents to set their preferred language.
Guest web client changes automatically detect preferred languages, while the agent web client introduces a dedicated "Translation" tab for real-time translation and comprehensive chat transcripts. With a server-side approach to translation, ChimeV5.AI.AgentTranslation prioritizes simplicity and security, ensuring a seamless experience without compromising data integrity.
Easily set up FAQs to quickly help employees
Chime has built in FAQ support to make helping employees with existing FAQ or training content easier. You can import documents or FAQ articles into Chime and display them on the portal page, have them displayed in chat sessions, or have the AI assistant index them and utilize the FAQ to return high-quality responses to employees.
Highlight the most impactful FAQs to enhance the employee experience
FAQs can be seen by employees either in the web portal, or in Microsoft Teams. You can also choose some specific FAQs to be shown as featured content which will show up on the portal home page as solutions to the most common issues that come into the service desk.
AI assist that utilizes your high quality guides and FAQs
To fully utilize FAQ, training, and guide content, Chime V5 allows for you to link up your existing service desk resources to Azure Open AI. There you can have an AI model learn from these resources and utilize them in conversations with your employees. This ensures that any response they receive from the AI assistant is a high quality and accurate response they can trust.
The AI model will cite the sources it gets information from as well so your employees can view additional resources while chatting with the AI chatbot.
If you would like to learn more about AI and FAQ, check out our FAQ Articles for Help Desk Powered by AI page or our page covering other AI Helpdesk Features.
