AI Chat Service Desk - Microsoft Teams
AI Self-Service Helpdesk
Reduce the need for time-consuming support requests, allowing employees to find answers independently. With Chime V5, empower your employees to quickly and efficiently address their own issues or route to a service desk agent, in real-time.
Route to Agents
Provide employees with the option to connect with a live agent for urgent matters or specialized assistance. This ensures that employees have the autonomy for self-service while still having access to the human expertise when needed.
Manager Reports
Chime V5 offers managers powerful reporting capabilities, allowing them to gain valuable insights. Managers can create customized reports based on chat history to evaluate agent performance and understand end-user engagement.
Custom Web Chat Client
Easily integrate Chime V5 web chat client into your website and modify its look using JavaScript and CSS to match your brand theme. Our web client is designed to render Adaptive Cards, enabling you to display dynamic and interactive content. Create engaging and personalized interactions.