Deploy AI ChatBot Workflows to improve your IT Service Desk
Chimev5's chatbot workflow simplifies your IT help desk. Starting with a simple question, the chatbot can provide instant answers powered by AI, link to helpful FAQ articles, or connect users to a support agent. Setting up these paths is easy and fully customizable to fit your team's needs, ensuring everyone gets the right help.
Features
✓ Ability to add features to workflow
✓ Arrange workflow
✓ Deflect chats
✓ Invoke AI
✓ Route to agents
✓ Integrate with ticketing
✓ Custom form for data collection
Ability to add features to workflow
This feature allows you to easily add new functions to your IT support workflow. Just select a feature and add it into your support workflow design. This approach gives you the flexibility to build an IT help desk support system that scales effectively to solve problems for your users.
Arrange workflow
The Arrange Workflow feature in Chimev5 lets you easily reposition the nodes or items within your support workflow. This means you can adjust the order and structure of how support tasks are handled.
Benefits:
Flexibility: Change your workflow to adapt to new support challenges or changes in your operational needs.
Customized Support Experience: Tailor the workflow to better meet the specific needs of your employees, enhancing their overall experience with your support system.
Streamlined Processes: Rearranging workflow elements helps in eliminating bottlenecks and streamlining the support process, making it more efficient.
Deflect chats with AI
When an employee starts a chat, the AI system first engages to understand and resolve the issue. If the AI determines that the query requires more specialized attention, it routes the chat to a live support agent.
Invoke AI
Integrate an AI node into your support workflow. This integration gives users the opportunity to engage in conversations with an AI that is specifically trained using FAQ articles or internal knowledge bases.
Route to agents
Improved Problem Solving: Agents can address nuanced or multi-faceted issues more effectively than automated systems.
Improved Employee Satisfaction: Personalized attention from agents for difficult queries enhances user satisfaction.
Adaptability to User Preferences: Some users prefer human interaction.
Ticketing Integrations
Allows for a seamless connection with enterprise ticketing systems such as ServiceNow, Jira, Cherwell, and SolarWinds. This integration is designed to automate the ticket creation process, and allow users to view and update tickets. Removing the need for manual entry and ensuring that every issue is logged and tracked accurately.
Collect data with custom form
Build forms with drag and drop UI
Utilize Adaptive Cards
Assign IDs to form fields
Process data with JavaScript
Create custom reports based on data collected
Improving Employee Experience: Key Benefits of Using AI Chatbot Workflows for IT Support
Always-On Assistance for Global Enterprise
AI chatbots can handle a vast number of queries simultaneously and operate 24/7. This ensures that IT support is always available, which is essential for large organizations with employees in different time zones.
Instant Support
AI chatbots offer immediate responses to employees' IT-related inquiries. This instant support improves the employee experience by reducing wait times, which can increase productivity.
Access to Information
AI chatbots integrated with an enterprise's knowledge base can quickly surface relevant articles, guides, or FAQs to employees, facilitating self-service and empowering employees to solve some issues on their own.
