How to Install Chime V5 and Start a Chat

Chime V5 is available to install from Microsoft Teams App Store.

To install, please follow the following steps.

  1. Open Microsoft Teams.

  2. Click on the Apps menu on the left side navigation.

  3. Type “Service desk“ on the search input.

  4. Scroll down on your search results.

  5. Click on Chime V5.

  6. Click Add.

  7. Right click on the Chime V5 app icon.

  8. Click Pin to pin the app to your Teams left side navigation.

Please take note that registration for evaluation is necessary to access all the features available in Chime V5. If you haven't signed up, Chime V5 will send you a notification stating that your tenant is not recognized.

Start a Chat

To start a chat, type a message and click send. If you already signed up, Chime V5 will route your message to your tenant. Otherwise you Chime V5 will send you a message to sign up.

Here is an example of what it would look like when you start a chat after you already signed up. The screenshot below shows you that Chime V5 responded with a form asking for your first name and your question.