AI Help Desk Features - Chat
Categorize enterprise help desk issues with automatic conversation summary.
Utilize Azure OpenAI ChatGPT powered chats to quickly diagnose and solve employee Issues.
Azure AI powered FAQ lookup improves chat deflection and increases agent availability.
AI Helpdesk - Connect With ChatGPT
Improve successful chat deflection with ChatGPT integration. Solve guest issues before they reach an agent with a customizable AI helpdesk agent. Guests receive step-by-step instructions in all languages, at any time of day.
AI Summarization
Guest conversation summaries use natural language processing AI models to turn complex interactions, into a digestible set of steps.
Summaries include a brief outline of the resolution and the steps taken by both guest and agent to reach it. Summarization provides quick summary and chat synopsis to the service desk manager.
Agent AI Assist
Agent AI Assist provides agents with the ability to send AI generated next steps to guests with a single button. Chime analyzes the chat as it progresses, then generates real-time responses to accurately address user issues. Setup for service desk agents is quick and easy. Of course, the goal is provide with service desk agent with additional tools and information to help resolve the question or issue. Reports across Chime provide managers with metrics and data on chat conversations, speed to answer (ASA), as well as total chat duration.
Automate Your Internal Help Desk
Chime’s Azure AI based FAQ lookup, extracts keywords from guest questions, then uses them to source relevant FAQ articles. Streamlining your internal help desk and automating the diagnostic process. Guests save time and find answers to common queries without the need to connect to an agent.
AI Keyword Extraction
Our default pipeline comes equipped with Azure AI powered question keyword extraction. Once extracted, we use those values to search for relevant FAQ documents.
AI Agent Translation
Chime V5’s AI Agent Translation bridges the gap between agent and user by addressing language barriers in real-time. With improved Azure Translation settings and tenant-level language control, users are provided with a user-friendly interface for agents and guests, ensuring secure and seamless multilingual communication.