Resolve issues 3X faster with Chime’s Route to Agent.
Connect employees with your support agents in real time for efficient, direct, and faster resolution than waiting on support email responses or ticket queues. More answers, less tickets!
One-Click Route to Agents Within Microsoft Teams
Access help with just one click right inside your Teams environment. No more switching apps or logging in elsewhere. Our Teams integration also include:
Custom app branding
Drag-and-drop form builder
File attachments
Customizable chat workflow
And more…
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Accept Chats and Resolve Issues in Real Time From the Agent Dashboard
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Real-time agent dashboard data
Monitor incoming chats/issues
Notifications
Chat history
Empower Your Support Agents With Agent Assist AI
AI can assist agents by providing instant access to relevant information, generating smart suggestions, listing troubleshooting steps, and more.
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Manage Your Support Agents With Agent Lists
Route end users to an Agent List
Measure performance
Team organization
