AI Chat to Solve Issues Using Microsoft Teams + Route to Agent

AI Chat to connect employees with support agents in real time, search files and FAQs, and resolve issues using chat and Microsoft Teams

One Click Chat + Route to Agents Within Microsoft Teams

Enabled employees to access help with just one click right inside your Teams environment. No more switching apps or logging in elsewhere. Our Teams integration also include:

  • Custom application branding

  • Custom chat work flows and chat forms

  • File attachments to share screen shots or documents

  • Customizable chat workflow

  • And more…

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Accept Chats and Resolve Issues in Real Time From the Agent Dashboard

  • Real-time agent dashboard data

  • Monitor incoming chats/issues

  • Notifications

  • Chat history

Empower Your Support Agents With Agent Assist AI

AI can assist agents by providing instant access to relevant information, generating smart suggestions, listing troubleshooting steps, and more.

Manage Your Support Agents With Agent Lists

  • Route end users to an Agent List

  • Measure performance

  • Team organization

Share Links to V5 Chat For Mobile Device Users Using QR Code

This QR code opens the V5 Application directly in Microsoft Teams—perfect for quick access and easy sharing with your team.

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View Tickets and Resolve Issues at the Same Time With Agent Web Client Ticketing Integration

Seamlessly integrates with enterprise ticketing systems

Enable Support Agents to Assist Customers in Multiple Languages With Real-Time Agent Language Translation