How to Add FAQ Article Into Tenant Landing Page (a Video Guide)
Overview of the Tenant Landing Page
The tenant landing page consists of two main components:
Header: Includes header text and a search bar.
Cards Container: In Chime V5, each card is called Featured Content.
Understanding Featured Content Cards
A Featured Content card contains a list of FAQ articles. As a manager, you have the ability to add or remove FAQ articles within these cards.
Purpose of Featured Content: Featured Content brings selected FAQ articles into focus on the landing page. If your platform has thousands of FAQ articles, using Featured Content helps the selection to display only the articles deemed most useful or important.
Steps to Add an FAQ Article to a Featured Content Card
Step 1: Access the Manager Dashboard
Log into your account and go to the Manager Dashboard.
Step 2: Navigate to Content Section
From the dashboard, proceed to the "Content" menu and then to "Featured Content."
Step 3: Choose the Card to Edit
Identify and click on the Featured Content card where you wish to include a new FAQ article.
Step 4: Search and Add the FAQ Article
Utilize the search function to find the FAQ article you want to feature. Once found, add it to the selected Featured Content card.
Step 5: Publish the Changes
After adding the FAQ article, complete the update by clicking the "Publish" button.
Verifying the Update
To confirm that the FAQ article has been added successfully, navigate back to the tenant landing page. Check that the Featured Content card now includes the new FAQ article you have added.
By following these steps, you'll be able to highlight key information on your tenant support landing page, making it easier for users to find what they need.