Integration of AI into our service desk agent chat client

Written By Fikri Ghazi

Chime provides a chat based service desk - and many of our customers would like to deflect ‘simple’ questions to a chatGPT chat bot. This chatGPT instance may be either ‘private’ (indexing internal data), or public where the generic chatGPT service is used. Chime V5 can handle both of these conditions.

With this integration, Support Agents can now access the power of ChatGPT AI (via Azure OpenAI) to elevate their capabilities and deliver even more efficient customer support. Agent AI Assist provides an integrated AI assistant for the service desk agent. The service desk agent can request help, using agent assist, directly from the chat UI and one, or more, suggestions will be provided to the agent.

  • Expanded Knowledge: Azure OpenAI with ChatGPT provides access to a broad knowledge base and advanced problem-solving tools.

  • Faster Responses: AI-powered support streamlines troubleshooting, reducing response times and boosting satisfaction.

  • Reliable Solutions: AI effortlessly retrieves relevant knowledge and interactions, ensuring consistent responses.

  • Personalized Conversations: The AI's natural language understanding creates personalized and context-aware interactions.

Check out our short video above to see a demo on a password reset issue assisted by AI. More information on features, demos, and technical articles are available on our blog

Fikri Ghazi
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